Refund policy

Chunk Allure Return & Refund Policy

At Chunk Allure, we want you to feel confident about your purchase. Because our shop offers a combination of handmade, personal-care, wellness, and curated products, return eligibility varies by product type.

Handmade & Made-to-Order Items
All handmade, made-to-order, and custom items are FINAL SALE. This includes handmade chunky knit blankets, handmade cardigans, and other items created specifically for your order. Because of the time, materials, and care involved in creating these pieces, we do not accept returns, exchanges, or cancellations once production has begun.

Beauty, Skincare, Hair Care, Herbs & Teas
For health, hygiene, and safety reasons, opened or used skincare, body care, hair care, soaps, herbs, teas, and other personal-care or consumable products are not eligible for return.

Unopened and unused products may be eligible for return within 14 days of delivery, provided they are in their original packaging and condition. Some products fulfilled by our third-party brand partners may have additional return restrictions.

Apparel & Curated Products
Eligible non-handmade apparel and other curated products may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, with tags attached when applicable, and in their original packaging.

Because some products are fulfilled by third-party suppliers or brand partners, return instructions and eligibility may vary by item. Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@chunkallure.com with your order number and clear photos of the item and packaging.

If the issue is verified, we will work with you to provide an appropriate replacement, refund, or other resolution.

Non-Returnable Items
We cannot accept returns on handmade or custom products, gift cards, final-sale merchandise, opened or used beauty/personal-care products, or opened herbs, teas, and other consumable products.

Final Sale Policy – Teas, Wellness, Beauty & Sample Packs

Due to the nature of our products, all sales of teas, wellness products, beauty and skincare products, and sample packs are final. We do not accept returns or offer refunds or exchanges for buyer’s remorse, personal preference, or incorrect product selection.

For health, hygiene, and product safety reasons, opened or used products are not eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at our customer service email with your order number and photos of the issue so we can review it and determine an appropriate resolution.

This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.

By placing an order, you acknowledge and agree to this policy.

Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card provider to post the refund.

Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or otherwise required by applicable law.

Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for eligible return shipping costs. Return instructions will be provided after your return request has been approved.

Cancellations – Handmade & Made-to-Order Items

All orders for handmade, custom, or made-to-order items are FINAL once the purchase is completed. Because materials and supplies may be purchased specifically for your order, cancellations, changes, returns, or refunds are not accepted after checkout.

Please review all product details, measurements, colors, quantities, and other selections carefully before completing your purchase.

If Chunk Allure is unable to fulfill your order for any reason, you will be contacted and an appropriate refund will be issued.

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

International Orders
Return eligibility for international orders may vary depending on the product, fulfillment partner, and destination. Customers should contact us before initiating an international return. This policy does not limit any consumer rights that cannot legally be waived in the customer's jurisdiction.

Questions or Return Requests
To request a return or report a problem with an order, contact:

Chunk Allure
support@chunkallure.com

Please include your name, order number, item(s), and reason for contacting us.